Features
AI chat agent for personalized conversations
Live chat with target accounts
Fastlane instant lead qualification via tech stack
Deanonymize website visitors with account data
Real-time engagement scoring
ROI reporting and pipeline attribution
Route qualified buyers into Salesloft Rhythm workflows
Book meetings directly via chat
Form skip for high-intent buyers
Customizable chat playbooks
CRM integration (Salesforce, HubSpot)
Account-based marketing targeting
Advanced analytics and dashboards
Embedding model upgrade via rotation (reduced downtime)
Omnichannel inbox across Slack, Teams, WhatsApp, Telegram, Discord, email, chat, phone
AI-powered intent-based routing
AI Assistants for context, drafting, translation
AI Agents for autonomous Level 1 ticket resolution
Knowledge gap detection and automated article drafting
Account Intelligence with churn signals, health scores, Salesforce opportunity creation
Native phone support (calls as account context, $35/seat/mo)
WhatsApp group messaging via official API
Telegram broadcasts with document support
PDF embedding in Knowledge Base articles
CSAT surveys and ticket forms
SLAs and support hours configuration
Broadcasts for proactive customer communication
Custom and default analytics dashboards
Runbooks for automated support workflows
