Features
Autonomous resolution of up to 96% of customer inquiries
Action execution: update CRMs, process refunds, manage returns
Self-healing AI with pre-deployment simulations and post-deployment learning
100% grounded responses in business data
Multichannel support (WhatsApp, SMS, web, email, voice)
Enterprise-grade security and compliance for financial services
No engineering or API integration required for setup
Outcome-based pricing (Pay for Success)
Dedicated sales agent for inbound conversion (Closer)
Customer co-pilot for onboarding and training (Navigator)
Contextual compliance with regulatory alignment
Real-time performance optimization via Evals Framework
Proactive re-engagement and retention nudges
Low-code and API options for customization
Omnichannel ticketing (email, chat, phone, social)
Freddy AI Agent for auto-resolution of routine queries
Vertical AI Agents for complex, repetitive queries
Freshdesk Command Center for unified view of conversations, AI, and insights
Freddy AI Copilot with AI summaries, live translations, reply suggestions
Freddy AI Insights with real-time analytics and proactive alerts
Self-service knowledge base for customer self-resolution
Advanced workflow automation with SLAs, sentiment routing, skill-based assignment
50+ prebuilt agentic workflows for fast deployment
AI chatbots answering up to 30% of queries (based on customer results)
Collaboration tools for multi-team ticket resolution
Customer portal for ticket submission and tracking
Multilingual help desk support
Mobile app (iOS/Android) for on-the-go support
Shared inbox with threads and tasks
