Features
Auto-hide spam, scam, hate speech, and competitor comments with 98.7% accuracy on Instagram, Facebook, TikTok, and
AI replies to buyer questions in brand voice, grounded in product data
Keyword-triggered automated DMs and custom workflows
Crisis management: sensitive comments auto-routed to humans with full context
Approval workflows and real-time monitoring dashboards
Set guardrails (block discount promises, competitor mentions, shipping guarantees)
Pre-sale comment audit available on Business+ plans
Headcount savings and ROI reports on Business+ plans
Unlimited users on all plans
SOC 2 compliant, encrypted, zero training on customer data
Connect unlimited social channels across Instagram, Facebook, TikTok, Bluesky
API access on Growth and above
Multiple workspaces (up to 3 on Growth, 15 on Business, unlimited on Enterprise)
Done-for-you setup essentials on all plans, white glove on Enterprise
Auto-like positive comments to boost engagement
Autonomous resolution of WISMO, returns, cancellations, address edits
Sales AI product page Q&A widget (up to +18% revenue per visitor)
Social AI for Facebook and Instagram DM automation (up to 60%)
75+ pre-built automations for ecommerce workflows
Real-time carrier data for order tracking updates
Brand voice consistency across all channels
Ask Yuma: conversational AI for support operation management (June 2026)
15-20 safety checks on every AI reply before sending
Confidence threshold setting for human handoff
Action-based resolution: process refunds, update addresses
Claude MCP integration for managing automations via Claude (April 2026)
First response time reduction from 24 hours to 12 minutes
Up to 89% automation rate and 63% cost savings
30-day free trial with dedicated account team setup
Gladly integration (June 2026)
