Features
Unifies voice, chat, and email on one reasoning engine
Self-learning Knowledge Atlas updates knowledge base nightly
Agentic actions (e.g., Stripe refunds) with full audit trail
Claims 90% resolution rate with 99% accuracy
Go-live in 14 days, fully autonomous in 30
No per-seat fees; per-resolution pricing model
Slack agent integration for internal support
SSO/SAML and multi-language support (Scale+ Enterprise)
Compliance guardrails and audit trails (Enterprise)
Custom helpdesk integrations (Enterprise)
24/7 voice AI with standard rate card
90-day risk-free trial with resolution guarantee
Model version control and data residency (Enterprise)
Outbound webhooks and scheduled reports (Scale+ Enterprise)
Quarterly business reviews (Scale+ Enterprise)
AI triage with 99.1% accuracy
Automated AI replies with actions (refunds, account updates)
Omnichannel inbox (email, chat, social, voice)
No-code workflow automation
Native knowledge base with semantic search
SingleView customer context (full history, orders, data)
Analytics and SLA management
SOC 2 Type II, GDPR, SSO/SAML compliance
Role-based access and audit logs
Redesigned live chat with self-service focus
Continuous learning from human resolutions
Phased deployment (triage → answers → autonomous)
White-glove implementation with dedicated team
Kay AI agent works with Zendesk, Freshdesk, Intercom, Salesforce
API integration for custom actions
