Features
Unifies voice, chat, and email on one reasoning engine
Self-learning Knowledge Atlas updates knowledge base nightly
Agentic actions (e.g., Stripe refunds) with full audit trail
Claims 90% resolution rate with 99% accuracy
Go-live in 14 days, fully autonomous in 30
No per-seat fees; per-resolution pricing model
Slack agent integration for internal support
SSO/SAML and multi-language support (Scale+ Enterprise)
Compliance guardrails and audit trails (Enterprise)
Custom helpdesk integrations (Enterprise)
24/7 voice AI with standard rate card
90-day risk-free trial with resolution guarantee
Model version control and data residency (Enterprise)
Outbound webhooks and scheduled reports (Scale+ Enterprise)
Quarterly business reviews (Scale+ Enterprise)
No-code visual workflow builder
Omnichannel deployment (web, phone, mobile)
Low-latency voice (500ms)
High throughput (300k messages/min)
Integrated prototyping and NLU modeling
Entry conditions for playbooks/workflows
Required variables for workflows
Organization-level usage breakdown
Voiceflow Core optimized model (May 2026)
Transcript filtering by workflow and tool
