Features
Unifies voice, chat, and email on one reasoning engine
Self-learning Knowledge Atlas updates knowledge base nightly
Agentic actions (e.g., Stripe refunds) with full audit trail
Claims 90% resolution rate with 99% accuracy
Go-live in 14 days, fully autonomous in 30
No per-seat fees; per-resolution pricing model
Slack agent integration for internal support
SSO/SAML and multi-language support (Scale+ Enterprise)
Compliance guardrails and audit trails (Enterprise)
Custom helpdesk integrations (Enterprise)
24/7 voice AI with standard rate card
90-day risk-free trial with resolution guarantee
Model version control and data residency (Enterprise)
Outbound webhooks and scheduled reports (Scale+ Enterprise)
Quarterly business reviews (Scale+ Enterprise)
Autonomous resolution of WISMO, returns, cancellations, address edits
Sales AI product page Q&A widget (up to +18% revenue per visitor)
Social AI for Facebook and Instagram DM automation (up to 60%)
75+ pre-built automations for ecommerce workflows
Real-time carrier data for order tracking updates
Brand voice consistency across all channels
Ask Yuma: conversational AI for support operation management (June 2026)
15-20 safety checks on every AI reply before sending
Confidence threshold setting for human handoff
Action-based resolution: process refunds, update addresses
Claude MCP integration for managing automations via Claude (April 2026)
First response time reduction from 24 hours to 12 minutes
Up to 89% automation rate and 63% cost savings
30-day free trial with dedicated account team setup
Gladly integration (June 2026)
