Features
WhatsApp Business API integration
Natural language understanding
Custom knowledge base (documents, FAQs)
Multi-agent support (multiple numbers/agents)
Human handoff when AI can't answer
Analytics dashboard with conversation logs
Rich media support (images, videos, documents)
Scheduled messaging and broadcasts
Intent recognition with fallback handling
Webhook and API for custom integrations
Drag-and-drop low-code app builder
Pro-code with ABAP Cloud and CAP (Java/JavaScript)
Joule AI assistant for natural language app creation
AI workflow automation with reasoning and deterministic logic
Robotic process automation with UiPath add-on
AI document processing with template-based extraction
Digital workspace creation for business sites and portals
500+ prebuilt business process and app templates
Clean-core compliant extensions for S/4HANA Cloud
Integration with Visual Studio Code and MCP servers
Governance, roles, and upgrade-safe extension management
Joule Studio for building AI agents grounded in business context
Custom code migration acceleration from ABAP to S/4HANA Cloud
Generative AI-based code development for Java/JavaScript on CAP
ABAP AI capabilities for cloud-ready business applications
