Features
WhatsApp Business API integration
Natural language understanding
Custom knowledge base (documents, FAQs)
Multi-agent support (multiple numbers/agents)
Human handoff when AI can't answer
Analytics dashboard with conversation logs
Rich media support (images, videos, documents)
Scheduled messaging and broadcasts
Intent recognition with fallback handling
Webhook and API for custom integrations
No-code visual workflow builder
Omnichannel deployment (web, phone, mobile)
Low-latency voice (500ms)
High throughput (300k messages/min)
Integrated prototyping and NLU modeling
Entry conditions for playbooks/workflows
Required variables for workflows
Organization-level usage breakdown
Voiceflow Core optimized model (May 2026)
Transcript filtering by workflow and tool
