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Freshdesk vs Ada
Side-by-side comparison of features, pricing, and ratings
Pricing
Freemium
Contact Sales
Plans
$0 for 1-2 agents for 6 months
$19/agent/month, billed annually
$55/agent/month, billed annually
$89/agent/month, billed annually
Custom
Popularity
5.8k views
5.6k views
Skill Level
Beginner-friendly
Intermediate
API Available
Platforms
WebMobileAPI
WebAPI
Categories
💬 Customer Support
💬 Customer Support
Features
Omnichannel ticketing (email, chat, phone, social)
Freddy AI Agent for auto-resolution
Vertical AI Agents for complex queries
Freshdesk Command Center unified view
Freddy AI Copilot with summaries and translations
Freddy AI Insights for leadership visibility
Self-service knowledge base
Collaboration tools for multi-team resolution
Advanced workflow automation with SLAs
AI chatbots answering up to 30% of queries
50+ prebuilt agentic workflows
Real-time sentiment routing
Multilingual help desk
Customer portal
Mobile app (iOS/Android)
No-code AI agent builder
Generative AI for multi-step resolution
Advanced analytics and CSAT tracking
50+ language support
Intent recognition and sentiment analysis
Seamless handoff to human agents
Automated escalation workflows
Real-time agent assist
Ada Coach for in-product tuning
Multichannel support (chat, email, voice, social)
Outcome-based pricing components
Enterprise SSO and SOC 2 Type II
Helpdesk integrations (Zendesk, Salesforce, Kustomer, Gladly)
Reasoning engine with autonomous resolution
GDPR and HIPAA compliance available
Integrations
Slack
Salesforce
Shopify
Jira
HubSpot
Mailchimp
Zapier
Zoom
Microsoft Teams
Asana
Trello
Segment
Calendly
Freshsales
Freshservice
Zendesk
Kustomer
Gladly