Back to Tools
Freshdesk vs Decagon
Side-by-side comparison of features, pricing, and ratings
Pricing
Freemium
Contact Sales
Plans
$0 for 1-2 agents for 6 months
$19/agent/month, billed annually
$55/agent/month, billed annually
$89/agent/month, billed annually
—
Popularity
5.8k views
5.1k views
Skill Level
Beginner-friendly
Advanced
API Available
Platforms
WebMobileAPI
WebAPI
Categories
💬 Customer Support
💬 Customer Support
Features
Omnichannel ticketing (email, chat, phone, social)
Freddy AI Agent for auto-resolution
Vertical AI Agents for complex queries
Freshdesk Command Center unified view
Freddy AI Copilot with summaries and translations
Freddy AI Insights for leadership visibility
Self-service knowledge base
Collaboration tools for multi-team resolution
Advanced workflow automation with SLAs
AI chatbots answering up to 30% of queries
50+ prebuilt agentic workflows
Real-time sentiment routing
Multilingual help desk
Customer portal
Mobile app (iOS/Android)
Natural-language Agent Operating Procedures (AOPs)
Duet Autopilot self-improving agents
Omnichannel support: chat, voice, email
Voice AI with human-like conversation
Chat with complex workflow execution
Email resolution with contextual awareness
QA Hub for collaborative agent quality
Guided Discovery for product recommendations
Automatic optimization and Root Cause Analysis
Live A/B testing for agent optimization
Simulations at scale for QA
Watchtower always-on QA monitoring
AI-powered suggestions for knowledge
Experiments for iterative improvement
Cross-channel memory for consistent context
Integrations
Slack
Salesforce
Shopify
Jira
HubSpot
Mailchimp
Zapier
Zoom
Microsoft Teams
Asana
Trello
Segment
Calendly
Freshsales
Freshservice
Zendesk
Intercom
Five9
Twilio
Freshdesk
Confluence
Google Cloud Marketplace