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Freshdesk vs Kayako
Side-by-side comparison of features, pricing, and ratings
Pricing
Freemium
Contact Sales
Plans
$0
$15/agent/mo
$49/agent/mo
Contact sales
Contact sales
Rating
—
—
Popularity
5.8k views
6.0k views
Skill Level
Beginner-friendly
Intermediate
API Available
Platforms
WebMobileAPI
WebAPI
Categories
💬 Customer Support
💬 Customer Support
Features
Freddy AI Agent for autonomous ticket resolution
Freddy AI Copilot with summaries, translations, suggestions
Freddy AI Insights for analytics dashboards
Shared inbox for collaborative ticket management
Omnichannel ticketing (email, chat, phone, social)
SLA management and escalation policies
Knowledge base with multilingual support
Self-service customer portal and community forums
Automation workflows for routing and prioritization
Custom fields and ticket templates
Approval workflows for knowledge base articles
External collaborators for cross-team input
Threads and tasks for focused discussions
Skill-based ticket assignment
Custom real-time dashboards
Kay AI auto-resolves tickets with actions (refunds, account creation)
Unified inbox across email, chat, and voice
Automated ticket triage and routing
AI-powered draft replies
Customer journey timeline (SingleView)
Knowledge base / help center
Collision detection
SLA management
Automated workflows
Voice support
Custom roles and permissions
White-glove onboarding and setup
Open API and webhooks
Redesigned live chat widget (Jan 2026)
Integrations
Slack
Microsoft Teams
Shopify
Salesforce
Jira
Playvox
Freshcaller
Freshchat
Freshsales
Freshworks Marketplace (1,000+ apps)
Zapier
Stripe
Zendesk
Twilio
HubSpot
Chargebee
GitHub
LaunchDarkly
WhatsApp