Features
AI-powered chatbot for website and outbound engagement
Interactive product tours via Chrome extension
Natural language workflow builder (Scripts)
Automated demo creation and delivery
Person-level visitor identification
Live chat with proactive engagement
Native meeting scheduler (Calendly, HubSpot, Google Calendar, Outlook)
Session analytics and engagement scoring
Insights dashboard for buyer questions (Buyer Copilot)
Content library management (resources, webpages)
Multilingual support via chatbot
Person and company enrichment (credit cost)
Full-screen button-triggered chatbot option (5x engagement boost)
20x faster workflow building with natural language
Voice Agent with AI call handling and routing
AI Chatbot & Search supporting 75+ languages
Workflow automation for permits and licenses
Constituent Relationship Manager (CRM)
Outbound Communications for proactive alerts and notifications
Real-time service performance analytics
ArcGIS integration for spatial data
Municipal code lookup integration
Payment gateway integration
VoIP phone system integration
ADA-compliant accessibility
24/7 self-service across web, mobile, and voice
Automated case routing and escalation
Real-time status updates for residents
Dedicated customer success manager (Unify tier)
