Features
Human-like voice agent with dynamic interrupts
Ultra-low latency voice response
Emotionally-aware conversation agents
No-code Agent Canvas for custom agents
Auto policy writing from transcripts via Copilot
Smart Insights for root cause analysis
Browser Agent for web-based tasks
Omnichannel support (phone, chat, email)
Edge case simulation and validation
Performance monitoring with auto-improvement suggestions
Real-time hallucination correction
Real-time multilingual voice agent with dynamic mid-call language switching
AI support intelligence suite
Autonomous AI workers for end-to-end task execution
Voice AI for voice-based interactions
Hybrid agentic+deterministic workflow builder
Northstar metrics for agent performance evaluation
Adversarial agents for robustness testing
Audits for agent behavior compliance
Context curation from real-world work
Custom interfaces for human-agent collaboration
Multi-agent control tower for coordination
Agentic data for continuous learning
Integration with existing enterprise systems
Security and reliability controls
Developer tools for customization
Scale agents across regions and business units
Forward Deployed Engineers for deployment support
