Features
24/7 tenant call answering and triage
Automated work order creation and updates
Vendor dispatch based on preferred lists
Post-maintenance resident satisfaction follow-up
Multi-channel lead response (phone, SMS, email)
Prospect qualification and property matching
Tour scheduling and coordination
Lead nurturing with personalized follow-up
Capture leads from Zillow, Apartments.com
Portfolio-specific AI training and customization
Emergency detection and prioritization
Workflow automation across maintenance and leasing
Real-time interaction handling across voice and text
AI triage with 99.1% accuracy
Automated AI replies with actions (refunds, account updates)
Omnichannel inbox (email, chat, social, voice)
No-code workflow automation
Native knowledge base with semantic search
SingleView customer context (full history, orders, data)
Analytics and SLA management
SOC 2 Type II, GDPR, SSO/SAML compliance
Role-based access and audit logs
Redesigned live chat with self-service focus
Continuous learning from human resolutions
Phased deployment (triage → answers → autonomous)
White-glove implementation with dedicated team
Kay AI agent works with Zendesk, Freshdesk, Intercom, Salesforce
API integration for custom actions
