Features
Live chat with customizable widget
AI-powered chatbot for lead qualification and 24/7 answers
Shared inbox unifying live chat, email, WhatsApp, Instagram
AI editor for message and article writing
Knowledge base with WYSIWYG editor and SEO optimization
Email marketing campaigns with sequences and newsletters
Popups for lead generation and contextual offers
Mobile apps for iOS and Android with push notifications
Multilingual knowledge base (Premium and above)
Custom roles and permissions (Premium and above)
Multi-product support (Premium and above)
REST API for programmatic customer and chat management
Webhooks for real-time event updates
iOS, Android, and React Native SDKs for in-app support
User authentication and custom data via JavaScript API
AI-powered customer data platform (CDP)
Agent One autonomous AI agents for self-optimizing campaigns
Generative AI for automated content creation
Predictive AI for real-time segment targeting
Cross-channel journey orchestration with visual builder
Personalized web experiences with A/B testing
AI-powered site search with product recommendations
Dynamic email campaigns with real-time data
Mobile app personalization and in-app messaging
InStory full-screen mobile experiences
WhatsApp conversational commerce with AI agents
SMS and RCS messaging with templates
Push notifications with rich media
Conversational CX across channels (marketing, commerce, support)
Native Shopify Markets integration for global ecommerce
