Features
Unlimited live chat widget (customizable)
Unlimited help center articles and collections
AI chatbot trained on knowledge base (50+ languages)
Custom email domain for inbound/outbound email
Email as a channel (forwarding)
Slack integration for notifications
Framer plugin for easy setup
Internal notes and tags on threads
Team member assignment and @mentions
Saved replies (canned responses)
Autoresponder for first messages
Merge conversations from same customer
Global search across chats, customers, and tags
White-label widget ($9/month add-on)
Article preview before publishing
No-code visual workflow builder
Omnichannel deployment (web, phone, mobile)
Low-latency voice (500ms)
High throughput (300k messages/min)
Integrated prototyping and NLU modeling
Entry conditions for playbooks/workflows
Required variables for workflows
Organization-level usage breakdown
Voiceflow Core optimized model (May 2026)
Transcript filtering by workflow and tool