Features
Workflow editor with drag-and-drop and YAML export
Multi-channel support including web widget
AI agents with LLM integration (OpenAI, Claude, etc.)
MCP server integration for external tool access
Credential management for secure secrets
Workflow runs and memory inspection
Inbox for managing conversations
Content and audience management
Localization (i18n) support
User roles and permissions
Custom actions development
Custom channels development
AI triage with 99.1% accuracy
Automated AI replies with actions (refunds, account updates)
Omnichannel inbox (email, chat, social, voice)
No-code workflow automation
Native knowledge base with semantic search
SingleView customer context (full history, orders, data)
Analytics and SLA management
SOC 2 Type II, GDPR, SSO/SAML compliance
Role-based access and audit logs
Redesigned live chat with self-service focus
Continuous learning from human resolutions
Phased deployment (triage → answers → autonomous)
White-glove implementation with dedicated team
Kay AI agent works with Zendesk, Freshdesk, Intercom, Salesforce
API integration for custom actions
