Features
Workflow editor with drag-and-drop and YAML export
Multi-channel support including web widget
AI agents with LLM integration (OpenAI, Claude, etc.)
MCP server integration for external tool access
Credential management for secure secrets
Workflow runs and memory inspection
Inbox for managing conversations
Content and audience management
Localization (i18n) support
User roles and permissions
Custom actions development
Custom channels development
Consolidate Slack, Teams, Discord, email, in-app into one workspace
Ari AI agent for triage and resolution
Sidekick AI assistant in-app and in Slack
Sidekick actions across tools (Linear, Notion) with approval
Custom AI agents with own models and data
Multi-agent orchestration with human handoff
AI-driven auto-label, urgency detection, thread summaries
Automated trend detection and daily digests
Pause threads indefinitely
Machine users link Linear issues via API
AI workflow automation with manual triggers
Help Center with Ask AI self-service
CSAT surveys and sentiment analysis
SLAs, business hours, customer tiers
API-first: GraphQL, webhooks, events
