Features
Workflow editor with drag-and-drop and YAML export
Multi-channel support including web widget
AI agents with LLM integration (OpenAI, Claude, etc.)
MCP server integration for external tool access
Credential management for secure secrets
Workflow runs and memory inspection
Inbox for managing conversations
Content and audience management
Localization (i18n) support
User roles and permissions
Custom actions development
Custom channels development
Unified omnichannel inbox (Slack, Teams, WhatsApp, Email, Chat, Discord, Phone)
AI agents for autonomous resolution up to 50%
Intent-based routing and triage
Ask AI for customer data queries and chart generation
Knowledge automation with gap detection and article drafting
Account intelligence with churn signals and renewal risk
Native phone support with call-to-context (Mar 2026)
WhatsApp group messaging (Jun 2026)
Bulk account update via CSV (Jun 2026)
Create Salesforce opportunities from Pylon (Jun 2026)
Customizable priority icons and labels (Jun 2026)
Custom dashboards and reporting
SLAs, CSAT surveys, assignment rules
Custom fields, tags, triggers, macros
