Features
Intercepts cancellation tickets from helpdesk (Gorgias, Zendesk, Kustomer) 24/7
Asks subscribers why they want to cancel before processing
Matches cancellation reasons against a plain-English retention policy
Automatically applies accepted save offers (discounts, pauses, skips, swaps) to Recharge or Skio
Writes save conversation history back to the helpdesk ticket thread
Escalates edge cases to human agents automatically
Generates retention scorecard: save rate, top reasons, offer performance, MRR retained
A/B tests save offers without rewriting macros or retraining
Runs in draft mode during onboarding for human review
Reads Shopify order history, product catalog, and customer data for context
Captures structured data on every save attempt (reason, offer, outcome, subscription value)
Provides a weekly digest of MRR retained and saves count
Auto-updates knowledge base based on ticket resolutions
Supports email and live chat tickets
Learns from outcomes to improve save rates over time (compounds month over month)
Lifelike voice AI with human-like tone and cadence
Full-stack dialog agents for voice and chat
Poly Agent Builder for non-technical teams
ADK for developers with code-level control
Proprietary Raven model trained on 1B+ enterprise conversations
Real-time adaptation from every dialog
Enterprise compliance: SOC 2, HIPAA, GDPR, PCI DSS
Brand voice consistency across conversations
Full visibility into every agent decision
Support for complex conversations (fraud, outage, triage, multilingual disputes)
Multilingual support including Croatian
Seamless integration with contact center systems
Analyst agents for plain-language business insights
Agentic Dialog Platform open to all builders
Appointment booking in ModMed (EMR integration)
