Features
Intercepts cancellation tickets from helpdesk (Gorgias, Zendesk, Kustomer) 24/7
Asks subscribers why they want to cancel before processing
Matches cancellation reasons against a plain-English retention policy
Automatically applies accepted save offers (discounts, pauses, skips, swaps) to Recharge or Skio
Writes save conversation history back to the helpdesk ticket thread
Escalates edge cases to human agents automatically
Generates retention scorecard: save rate, top reasons, offer performance, MRR retained
A/B tests save offers without rewriting macros or retraining
Runs in draft mode during onboarding for human review
Reads Shopify order history, product catalog, and customer data for context
Captures structured data on every save attempt (reason, offer, outcome, subscription value)
Provides a weekly digest of MRR retained and saves count
Auto-updates knowledge base based on ticket resolutions
Supports email and live chat tickets
Learns from outcomes to improve save rates over time (compounds month over month)
No-code visual workflow builder
Omnichannel deployment (web, phone, mobile)
Low-latency voice (500ms)
High throughput (300k messages/min)
Integrated prototyping and NLU modeling
Entry conditions for playbooks/workflows
Required variables for workflows
Organization-level usage breakdown
Voiceflow Core optimized model (May 2026)
Transcript filtering by workflow and tool
