Features
Intercepts cancellation tickets from helpdesk (Gorgias, Zendesk, Kustomer) 24/7
Asks subscribers why they want to cancel before processing
Matches cancellation reasons against a plain-English retention policy
Automatically applies accepted save offers (discounts, pauses, skips, swaps) to Recharge or Skio
Writes save conversation history back to the helpdesk ticket thread
Escalates edge cases to human agents automatically
Generates retention scorecard: save rate, top reasons, offer performance, MRR retained
A/B tests save offers without rewriting macros or retraining
Runs in draft mode during onboarding for human review
Reads Shopify order history, product catalog, and customer data for context
Captures structured data on every save attempt (reason, offer, outcome, subscription value)
Provides a weekly digest of MRR retained and saves count
Auto-updates knowledge base based on ticket resolutions
Supports email and live chat tickets
Learns from outcomes to improve save rates over time (compounds month over month)
Autonomous resolution of WISMO, returns, cancellations, address edits
Sales AI product page Q&A widget (up to +18% revenue per visitor)
Social AI for Facebook and Instagram DM automation (up to 60%)
75+ pre-built automations for ecommerce workflows
Real-time carrier data for order tracking updates
Brand voice consistency across all channels
Ask Yuma: conversational AI for support operation management (June 2026)
15-20 safety checks on every AI reply before sending
Confidence threshold setting for human handoff
Action-based resolution: process refunds, update addresses
Claude MCP integration for managing automations via Claude (April 2026)
First response time reduction from 24 hours to 12 minutes
Up to 89% automation rate and 63% cost savings
30-day free trial with dedicated account team setup
Gladly integration (June 2026)
