Features
Product-aware RAG with catalog ingestion
Smart product recommendations
Bundle and accessory suggestions
Seamless checkout handoff
Lead generation with intent detection
Multilingual support (50+ languages)
Topic allowlisting guardrails
PII masking before AI processing
Auditable logs of conversations and changes
Human escalation with full context
Analytics dashboard with unresolved intent gaps
WhatsApp Business API integration
Role-based access control
Shared workspace for cross-team collaboration
Real-time conversation monitoring
Consolidate Slack, Teams, Discord, email, in-app into one workspace
Ari AI agent for triage and resolution
Sidekick AI assistant in-app and in Slack
Sidekick actions across tools (Linear, Notion) with approval
Custom AI agents with own models and data
Multi-agent orchestration with human handoff
AI-driven auto-label, urgency detection, thread summaries
Automated trend detection and daily digests
Pause threads indefinitely
Machine users link Linear issues via API
AI workflow automation with manual triggers
Help Center with Ask AI self-service
CSAT surveys and sentiment analysis
SLAs, business hours, customer tiers
API-first: GraphQL, webhooks, events
