Features
Product-aware RAG with catalog ingestion
Smart product recommendations
Bundle and accessory suggestions
Seamless checkout handoff
Lead generation with intent detection
Multilingual support (50+ languages)
Topic allowlisting guardrails
PII masking before AI processing
Auditable logs of conversations and changes
Human escalation with full context
Analytics dashboard with unresolved intent gaps
WhatsApp Business API integration
Role-based access control
Shared workspace for cross-team collaboration
Real-time conversation monitoring
Train on PDFs, URLs, help desk integrations, audio & video
Automatic escalation to live agents or helpdesk
Human correction feedback for continuous learning
Multi-provider support (OpenAI, Claude, Gemini, Llama, Deepseek, Perplexity)
Voice and phone AI agents on Turbo plan
Built-in analytics with resolution tracking and coverage gap analysis
GDPR compliant and SOC 2 certified (Enterprise)
5-minute setup, embeddable chat widget
Multi-step workflow automation with conditional branching
Workspace private AI enterprise search
Autonomous resolution rate up to 92% on heavy knowledge bases
Confidence scoring and out-of-scope detection
Multilingual chat responses with custom persona, avatar, tone
Lead capture, qualification, and CRM sync
Integrations with Zendesk, Freshdesk, HubSpot, Salesforce, Slack, Zapier, WhatsApp
