Features
Product-aware RAG with catalog ingestion
Smart product recommendations
Bundle and accessory suggestions
Seamless checkout handoff
Lead generation with intent detection
Multilingual support (50+ languages)
Topic allowlisting guardrails
PII masking before AI processing
Auditable logs of conversations and changes
Human escalation with full context
Analytics dashboard with unresolved intent gaps
WhatsApp Business API integration
Role-based access control
Shared workspace for cross-team collaboration
Real-time conversation monitoring
Autonomous resolution of WISMO, returns, cancellations, address edits
Sales AI product page Q&A widget (up to +18% revenue per visitor)
Social AI for Facebook and Instagram DM automation (up to 60%)
75+ pre-built automations for ecommerce workflows
Real-time carrier data for order tracking updates
Brand voice consistency across all channels
Ask Yuma: conversational AI for support operation management (June 2026)
15-20 safety checks on every AI reply before sending
Confidence threshold setting for human handoff
Action-based resolution: process refunds, update addresses
Claude MCP integration for managing automations via Claude (April 2026)
First response time reduction from 24 hours to 12 minutes
Up to 89% automation rate and 63% cost savings
30-day free trial with dedicated account team setup
Gladly integration (June 2026)
