Features
Multi-turn conversation intelligence with context retention
No-code agent training and deployment
Model-agnostic: Claude, ChatGPT, Llama, custom models
MCP integration for live data access
Drag-and-drop workflow builder
Smart escalation to humans with full conversation history
Real-time performance analytics and accuracy tracking
Automatic knowledge sync with helpdesk, docs, CRM
Omnichannel support (web chat, email, social, etc.)
Enterprise-grade encryption and access controls
GDPR-compliant and European hosting
Visible and editable AI logic
Ticket triage and routing automation
Continuous learning from past conversations
AI triage with 99.1% accuracy
Automated AI replies with actions (refunds, account updates)
Omnichannel inbox (email, chat, social, voice)
No-code workflow automation
Native knowledge base with semantic search
SingleView customer context (full history, orders, data)
Analytics and SLA management
SOC 2 Type II, GDPR, SSO/SAML compliance
Role-based access and audit logs
Redesigned live chat with self-service focus
Continuous learning from human resolutions
Phased deployment (triage → answers → autonomous)
White-glove implementation with dedicated team
Kay AI agent works with Zendesk, Freshdesk, Intercom, Salesforce
API integration for custom actions
