Features
Multi-turn conversation intelligence with context retention
No-code agent training and deployment
Model-agnostic: Claude, ChatGPT, Llama, custom models
MCP integration for live data access
Drag-and-drop workflow builder
Smart escalation to humans with full conversation history
Real-time performance analytics and accuracy tracking
Automatic knowledge sync with helpdesk, docs, CRM
Omnichannel support (web chat, email, social, etc.)
Enterprise-grade encryption and access controls
GDPR-compliant and European hosting
Visible and editable AI logic
Ticket triage and routing automation
Continuous learning from past conversations
No-code visual workflow builder
Omnichannel deployment (web, phone, mobile)
Low-latency voice (500ms)
High throughput (300k messages/min)
Integrated prototyping and NLU modeling
Entry conditions for playbooks/workflows
Required variables for workflows
Organization-level usage breakdown
Voiceflow Core optimized model (May 2026)
Transcript filtering by workflow and tool
