Features
AI voice support for travel inquiries
AI chat, email, and social media handling
Outbound voice AI for proactive notifications
NDC integration for booking management
GDS queuing for human agent handoff
Real-time responses from minutes to seconds
Error reduction through AI recording and checks
Scalable human agent supplementation
Natural conversational AI with travel-specific NLU
Multilingual support (implied for travel)
Analytics dashboard for support metrics
Human-in-the-loop escalation for complex cases
Unified omnichannel inbox (Slack, Teams, WhatsApp, Email, Chat, Discord, Phone)
AI agents for autonomous resolution up to 50%
Intent-based routing and triage
Ask AI for customer data queries and chart generation
Knowledge automation with gap detection and article drafting
Account intelligence with churn signals and renewal risk
Native phone support with call-to-context (Mar 2026)
WhatsApp group messaging (Jun 2026)
Bulk account update via CSV (Jun 2026)
Create Salesforce opportunities from Pylon (Jun 2026)
Customizable priority icons and labels (Jun 2026)
Custom dashboards and reporting
SLAs, CSAT surveys, assignment rules
Custom fields, tags, triggers, macros
