Features
AI voice support for travel inquiries
AI chat, email, and social media handling
Outbound voice AI for proactive notifications
NDC integration for booking management
GDS queuing for human agent handoff
Real-time responses from minutes to seconds
Error reduction through AI recording and checks
Scalable human agent supplementation
Natural conversational AI with travel-specific NLU
Multilingual support (implied for travel)
Analytics dashboard for support metrics
Human-in-the-loop escalation for complex cases
Omnichannel inbox across Slack, Teams, WhatsApp, Telegram, Discord, email, chat, phone
AI-powered intent-based routing
AI Assistants for context, drafting, translation
AI Agents for autonomous Level 1 ticket resolution
Knowledge gap detection and automated article drafting
Account Intelligence with churn signals, health scores, Salesforce opportunity creation
Native phone support (calls as account context, $35/seat/mo)
WhatsApp group messaging via official API
Telegram broadcasts with document support
PDF embedding in Knowledge Base articles
CSAT surveys and ticket forms
SLAs and support hours configuration
Broadcasts for proactive customer communication
Custom and default analytics dashboards
Runbooks for automated support workflows
