Features
AI voice support for travel inquiries
AI chat, email, and social media handling
Outbound voice AI for proactive notifications
NDC integration for booking management
GDS queuing for human agent handoff
Real-time responses from minutes to seconds
Error reduction through AI recording and checks
Scalable human agent supplementation
Natural conversational AI with travel-specific NLU
Multilingual support (implied for travel)
Analytics dashboard for support metrics
Human-in-the-loop escalation for complex cases
No-code visual workflow builder
Omnichannel deployment (web, phone, mobile)
Low-latency voice (500ms)
High throughput (300k messages/min)
Integrated prototyping and NLU modeling
Entry conditions for playbooks/workflows
Required variables for workflows
Organization-level usage breakdown
Voiceflow Core optimized model (May 2026)
Transcript filtering by workflow and tool
