Features
AI chatbot for automated customer conversations
AI Copilot for real-time agent assistance
Live chat with human agents
Smart analytics dashboard for team performance and customer sentiment
Automated responses to common queries
Customizable chatbot conversation flows
Multi-channel support (website, email, social media)
90-day chat history (Starter) and unlimited history (Growth/Pro)
Integration with Shopify, Salesforce, and other ecommerce/CRM tools
No-code setup and customization
Real-time visitor monitoring and proactive chat triggers
Team collaboration features like chat routing and assignment
Omnichannel inbox across Slack, Teams, WhatsApp, Telegram, Discord, email, chat, phone
AI-powered intent-based routing
AI Assistants for context, drafting, translation
AI Agents for autonomous Level 1 ticket resolution
Knowledge gap detection and automated article drafting
Account Intelligence with churn signals, health scores, Salesforce opportunity creation
Native phone support (calls as account context, $35/seat/mo)
WhatsApp group messaging via official API
Telegram broadcasts with document support
PDF embedding in Knowledge Base articles
CSAT surveys and ticket forms
SLAs and support hours configuration
Broadcasts for proactive customer communication
Custom and default analytics dashboards
Runbooks for automated support workflows
