Features
AI chatbot for automated customer conversations
AI Copilot for real-time agent assistance
Live chat with human agents
Smart analytics dashboard for team performance and customer sentiment
Automated responses to common queries
Customizable chatbot conversation flows
Multi-channel support (website, email, social media)
90-day chat history (Starter) and unlimited history (Growth/Pro)
Integration with Shopify, Salesforce, and other ecommerce/CRM tools
No-code setup and customization
Real-time visitor monitoring and proactive chat triggers
Team collaboration features like chat routing and assignment
Train on PDFs, URLs, help desk integrations, audio & video
Automatic escalation to live agents or helpdesk
Human correction feedback for continuous learning
Multi-provider support (OpenAI, Claude, Gemini, Llama, Deepseek, Perplexity)
Voice and phone AI agents on Turbo plan
Built-in analytics with resolution tracking and coverage gap analysis
GDPR compliant and SOC 2 certified (Enterprise)
5-minute setup, embeddable chat widget
Multi-step workflow automation with conditional branching
Workspace private AI enterprise search
Autonomous resolution rate up to 92% on heavy knowledge bases
Confidence scoring and out-of-scope detection
Multilingual chat responses with custom persona, avatar, tone
Lead capture, qualification, and CRM sync
Integrations with Zendesk, Freshdesk, HubSpot, Salesforce, Slack, Zapier, WhatsApp
