Features
Multi-channel deployment (web, chat, forms)
Knowledge base import (PDF, text, Jotform Tables)
AI model integration (Claude, ChatGPT)
Human handoff via Jotform Inbox
Workflow automation via Jotform Workflows
Data retrieval from Jotform Tables
200+ integrations via Jotform ecosystem
Custom agent personality and branding
Analytics and reporting on agent performance
Conditional logic for routing and responses
Multi-language support (via AI model)
Secure data handling (HIPAA on Enterprise)
Jotform AI App Builder (new 2026)
Lead source tracking via LeadSources
Train on PDFs, URLs, help desk integrations, audio & video
Automatic escalation to live agents or helpdesk
Human correction feedback for continuous learning
Multi-provider support (OpenAI, Claude, Gemini, Llama, Deepseek, Perplexity)
Voice and phone AI agents on Turbo plan
Built-in analytics with resolution tracking and coverage gap analysis
GDPR compliant and SOC 2 certified (Enterprise)
5-minute setup, embeddable chat widget
Multi-step workflow automation with conditional branching
Workspace private AI enterprise search
Autonomous resolution rate up to 92% on heavy knowledge bases
Confidence scoring and out-of-scope detection
Multilingual chat responses with custom persona, avatar, tone
Lead capture, qualification, and CRM sync
Integrations with Zendesk, Freshdesk, HubSpot, Salesforce, Slack, Zapier, WhatsApp
