Features
AI triage with 99.1% accuracy
Automated AI replies with actions (refunds, account updates)
Omnichannel inbox (email, chat, social, voice)
No-code workflow automation
Native knowledge base with semantic search
SingleView customer context (full history, orders, data)
Analytics and SLA management
SOC 2 Type II, GDPR, SSO/SAML compliance
Role-based access and audit logs
Redesigned live chat with self-service focus
Continuous learning from human resolutions
Phased deployment (triage → answers → autonomous)
White-glove implementation with dedicated team
Kay AI agent works with Zendesk, Freshdesk, Intercom, Salesforce
API integration for custom actions
Direct integration with billing, product, and customer systems
Built-in decisioning for autonomous actions
Intent-based resolution beyond FAQ matching
Multi-step workflow automation from request to resolution
Cross-channel orchestration: live chat, email, WhatsApp, Messenger, mobile apps
Self-aware escalation to human agents when needed
Churn recovery and refund processing on its own
Conversation analysis showing triggered flows and knowledge base articles
Multilingual AI Help Center
Automated lead qualification for sales
Average first reply time of 26 seconds across all channels
Spike handling: major spikes in tickets barely affect human team
AI Companion add-on for agent productivity ($19/agent/mo)