Back to Tools
Kayako vs Freshdesk
Side-by-side comparison of features, pricing, and ratings
Pricing
Contact Sales
Freemium
Plans
Contact sales
Contact sales
$0
$15/agent/mo
$49/agent/mo
Rating
—
—
Popularity
6.0k views
5.8k views
Skill Level
Intermediate
Beginner-friendly
API Available
Platforms
WebAPI
WebMobileAPI
Categories
💬 Customer Support
💬 Customer Support
Features
Kay AI auto-resolves tickets with actions (refunds, account creation)
Unified inbox across email, chat, and voice
Automated ticket triage and routing
AI-powered draft replies
Customer journey timeline (SingleView)
Knowledge base / help center
Collision detection
SLA management
Automated workflows
Voice support
Custom roles and permissions
White-glove onboarding and setup
Open API and webhooks
Redesigned live chat widget (Jan 2026)
Freddy AI Agent for autonomous ticket resolution
Freddy AI Copilot with summaries, translations, suggestions
Freddy AI Insights for analytics dashboards
Shared inbox for collaborative ticket management
Omnichannel ticketing (email, chat, phone, social)
SLA management and escalation policies
Knowledge base with multilingual support
Self-service customer portal and community forums
Automation workflows for routing and prioritization
Custom fields and ticket templates
Approval workflows for knowledge base articles
External collaborators for cross-team input
Threads and tasks for focused discussions
Skill-based ticket assignment
Custom real-time dashboards
Integrations
Salesforce
Slack
Zapier
Stripe
Shopify
Zendesk
Twilio
HubSpot
Chargebee
Jira
GitHub
LaunchDarkly
Microsoft Teams
WhatsApp
Playvox
Freshcaller
Freshchat
Freshsales
Freshworks Marketplace (1,000+ apps)