Features
AI triage with 99.1% accuracy
Automated AI replies with actions (refunds, account updates)
Omnichannel inbox (email, chat, social, voice)
No-code workflow automation
Native knowledge base with semantic search
SingleView customer context (full history, orders, data)
Analytics and SLA management
SOC 2 Type II, GDPR, SSO/SAML compliance
Role-based access and audit logs
Redesigned live chat with self-service focus
Continuous learning from human resolutions
Phased deployment (triage → answers → autonomous)
White-glove implementation with dedicated team
Kay AI agent works with Zendesk, Freshdesk, Intercom, Salesforce
API integration for custom actions
AI-powered automated replies with 67% average resolution rate
50% resolution rate guarantee with money-back if below
Knowledge-base-driven responses to prevent hallucinations
Smart Actions for order updates, lead qualification, product recommendations
Pay-per-conversation model at $0.50 per AI conversation (multiple replies included)
No migration required – works with existing help desk stack
Real-time conversation monitoring and manual intervention
Flexible handoff and escalation rules
Learning from every interaction to improve performance
Review and add missing knowledge to refine responses
Onboarding without technical knowledge
Integrates with 20+ platforms including Zendesk, Intercom, Salesforce
MCP support for Smart Actions
Satisfaction tracking and resolution rate analytics
Live chat, ticketing, and Flows automation included in plans
