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Kayako vs Voiceflow
Side-by-side comparison of features, pricing, and ratings
Collaborative platform for building and scaling AI agents across chat and voice.
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Contact Sales
Freemium
Plans
Contact sales
Contact sales
$0
$50/editor/mo
Contact sales
Rating
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—
Popularity
6.0k views
6.3k views
Skill Level
Intermediate
Intermediate
API Available
Platforms
WebAPI
WebAPI
Categories
💬 Customer Support
💬 Customer Support🤖 Automation & Agents
Features
Kay AI auto-resolves tickets with actions (refunds, account creation)
Unified inbox across email, chat, and voice
Automated ticket triage and routing
AI-powered draft replies
Customer journey timeline (SingleView)
Knowledge base / help center
Collision detection
SLA management
Automated workflows
Voice support
Custom roles and permissions
White-glove onboarding and setup
Open API and webhooks
Redesigned live chat widget (Jan 2026)
Visual conversation canvas
Knowledge base management
Multi-channel deployment (chat and voice)
API step builder
Team collaboration and roles
Version control with environments (dev, staging, prod)
Real-time observability and analytics
LLM-powered evaluations
Agentic Context Engine
Custom functions and code steps
Multi-client workspace management
White-labeling and client handoff tools
Access to all major LLM providers
Prototyping and interactive testing
Environments for A/B testing and rollbacks
Integrations
Salesforce
Slack
Zapier
Stripe
Shopify
Zendesk
Twilio
HubSpot
Chargebee
Jira
GitHub
LaunchDarkly
Microsoft Teams
WhatsApp
Airtable
Discord
Linear
Notion
SendGrid
ActiveCampaign
Adobe Analytics
ManyChat
Acuity Scheduling
Adalo
Adobe Commerce
Adobe Sign