Features
Customer feedback collection via forms and widgets
Public idea portal with voting
Product roadmap (public and private)
Release and changelog management
Objective and goal management (OKRs)
Sentiment analysis on feedback
User personas and persona compatibility
Competitor monitoring (up to 30 competitors)
Custom idea scoring and metrics
Announcement scheduling and pinned announcements
Rich media support in changelog (image, video)
Analytics dashboard with user activity tracking
Google Chrome extension for capturing insights
Custom branding and domain (Business and above)
Integrations with Slack, Jira, Trello, Asana, GitHub, HubSpot, Intercom, Linear
Unify feedback from surveys, reviews, tickets, calls, social media, and forums
AI-powered automatic tagging and sentiment detection for unstructured text
Natural language querying with Ask Lyra, backed by customer quotes
MCP server for querying feedback data inside AI agents like Claude
Speech analytics for support and prospect calls
Social CX analytics from social media platforms
Impact analysis to identify and prioritize high-value issues
Automated alerts sent to Slack or Jira when metrics change
Custom reports and team dashboards with unlimited sharing
Historical data analysis for trend comparison
Data denoising to remove irrelevant or duplicate feedback
Anomaly detection to spot unexpected shifts in feedback patterns
Customer ID, channel, and location enrichment for each signal
Unlimited admin and platform users across all tiers
Implementation and onboarding support with dedicated CSM
