Features
Customer feedback collection via forms and widgets
Public idea portal with voting
Product roadmap (public and private)
Release and changelog management
Objective and goal management (OKRs)
Sentiment analysis on feedback
User personas and persona compatibility
Competitor monitoring (up to 30 competitors)
Custom idea scoring and metrics
Announcement scheduling and pinned announcements
Rich media support in changelog (image, video)
Analytics dashboard with user activity tracking
Google Chrome extension for capturing insights
Custom branding and domain (Business and above)
Integrations with Slack, Jira, Trello, Asana, GitHub, HubSpot, Intercom, Linear
Pre-built AI outcome agents (Returns, NPS, Leads, etc.)
Unsupervised thematic analysis of feedback
Customizable AI workflows
MCP integration with Claude, ChatGPT, Microsoft Copilot
Genie search for concise summary answers
Multi-level reports with drill-down capabilities
Unified VoC data from reviews, calls, surveys
Market and competitor analysis
Purchase intent lead detection with CRM integration
Contact center analytics with call QA
SaaS or Microsoft Azure deployment
Enterprise-grade security and compliance
Price and assortment intelligence
Self-serve product analytics module
Processed over 100 billion tokens (OpenAI recognized)
