Features
Unified enterprise search across 20+ tools
AI chat with grounded answers and citations
Automated recurring reports and Excel exports
Approval-gated actions across connected tools
Auto-classification for inbound customer messages
Grounded reply drafts for email and WhatsApp
Sensitive case routing to human agents
Scheduled automations for recurring operations
Bring-your-own-model (BYOM) support for 14+ LLMs
SSO (OAuth 2.0, OpenID Connect, Azure AD)
Role-based access control (RBAC)
Audit logs for every AI action
Task deadlines and due date tracking
Custom API connectors for additional tools
No-code visual workflow builder
Omnichannel deployment (web, phone, mobile)
Low-latency voice (500ms)
High throughput (300k messages/min)
Integrated prototyping and NLU modeling
Entry conditions for playbooks/workflows
Required variables for workflows
Organization-level usage breakdown
Voiceflow Core optimized model (May 2026)
Transcript filtering by workflow and tool
