Features
Compliant voice automation for inbound and outbound calls
Document intelligence for automated intake and extraction
Intelligent workflow orchestration across voice and digital channels
Real-time compliance enforcement (HIPAA, TCPA, CFPB, etc.)
Consent verification and disclosure delivery within conversations
Integration with Salesforce, HubSpot, and industry-specific CRMs
Integration with core systems (LOS, EHR, policy admin)
Real-time dashboards for conversion, handle time, sentiment, compliance scoring
Full audit logging on every call
Automated records retrieval (e.g., medical records)
Multi-state licensing and DOI audit enforcement for insurance
24/7 availability for customer engagement
Lifelike voice AI with human-like tone and cadence
Full-stack dialog agents for voice and chat
Poly Agent Builder for non-technical teams
ADK for developers with code-level control
Proprietary Raven model trained on 1B+ enterprise conversations
Real-time adaptation from every dialog
Enterprise compliance: SOC 2, HIPAA, GDPR, PCI DSS
Brand voice consistency across conversations
Full visibility into every agent decision
Support for complex conversations (fraud, outage, triage, multilingual disputes)
Multilingual support including Croatian
Seamless integration with contact center systems
Analyst agents for plain-language business insights
Agentic Dialog Platform open to all builders
Appointment booking in ModMed (EMR integration)
