Features
Automated end-to-end ticket resolution in existing helpdesks
AI Manager for natural language training on business rules
Multi-channel support (email, chat, WhatsApp, social) via integrated helpdesks
Real-time order and product data access (Shopify, WooCommerce, Magento)
Action execution across systems (cancel orders, block shipments, create invoices)
Transparent reasoning view for auditing AI decisions
Continuous improvement from human feedback
Multilingual support (95+ languages)
Scalable infrastructure handling unlimited concurrent tickets
Integration with logistics and returns platforms (Sendcloud, Monta, Returnista)
Knowledge base sync from Notion, Google Drive, Dropbox
Personalized product recommendations and upselling
Compliance with business processes (e.g., order modification rules)
Tone-of-voice customization
No-code visual workflow builder
Omnichannel deployment (web, phone, mobile)
Low-latency voice (500ms)
High throughput (300k messages/min)
Integrated prototyping and NLU modeling
Entry conditions for playbooks/workflows
Required variables for workflows
Organization-level usage breakdown
Voiceflow Core optimized model (May 2026)
Transcript filtering by workflow and tool
