Features
Automated end-to-end ticket resolution in existing helpdesks
AI Manager for natural language training on business rules
Multi-channel support (email, chat, WhatsApp, social) via integrated helpdesks
Real-time order and product data access (Shopify, WooCommerce, Magento)
Action execution across systems (cancel orders, block shipments, create invoices)
Transparent reasoning view for auditing AI decisions
Continuous improvement from human feedback
Multilingual support (95+ languages)
Scalable infrastructure handling unlimited concurrent tickets
Integration with logistics and returns platforms (Sendcloud, Monta, Returnista)
Knowledge base sync from Notion, Google Drive, Dropbox
Personalized product recommendations and upselling
Compliance with business processes (e.g., order modification rules)
Tone-of-voice customization
Train on PDFs, URLs, help desk integrations, audio & video
Automatic escalation to live agents or helpdesk
Human correction feedback for continuous learning
Multi-provider support (OpenAI, Claude, Gemini, Llama, Deepseek, Perplexity)
Voice and phone AI agents on Turbo plan
Built-in analytics with resolution tracking and coverage gap analysis
GDPR compliant and SOC 2 certified (Enterprise)
5-minute setup, embeddable chat widget
Multi-step workflow automation with conditional branching
Workspace private AI enterprise search
Autonomous resolution rate up to 92% on heavy knowledge bases
Confidence scoring and out-of-scope detection
Multilingual chat responses with custom persona, avatar, tone
Lead capture, qualification, and CRM sync
Integrations with Zendesk, Freshdesk, HubSpot, Salesforce, Slack, Zapier, WhatsApp
