Features
Automated end-to-end ticket resolution in existing helpdesks
AI Manager for natural language training on business rules
Multi-channel support (email, chat, WhatsApp, social) via integrated helpdesks
Real-time order and product data access (Shopify, WooCommerce, Magento)
Action execution across systems (cancel orders, block shipments, create invoices)
Transparent reasoning view for auditing AI decisions
Continuous improvement from human feedback
Multilingual support (95+ languages)
Scalable infrastructure handling unlimited concurrent tickets
Integration with logistics and returns platforms (Sendcloud, Monta, Returnista)
Knowledge base sync from Notion, Google Drive, Dropbox
Personalized product recommendations and upselling
Compliance with business processes (e.g., order modification rules)
Tone-of-voice customization
Autonomous resolution of WISMO, returns, cancellations, address edits
Sales AI product page Q&A widget (up to +18% revenue per visitor)
Social AI for Facebook and Instagram DM automation (up to 60%)
75+ pre-built automations for ecommerce workflows
Real-time carrier data for order tracking updates
Brand voice consistency across all channels
Ask Yuma: conversational AI for support operation management (June 2026)
15-20 safety checks on every AI reply before sending
Confidence threshold setting for human handoff
Action-based resolution: process refunds, update addresses
Claude MCP integration for managing automations via Claude (April 2026)
First response time reduction from 24 hours to 12 minutes
Up to 89% automation rate and 63% cost savings
30-day free trial with dedicated account team setup
Gladly integration (June 2026)
