Features
Internal threads and collaborative drafting
AI-powered summarization, translation, rewriting
AI-generated replies and draft creation
Custom AI prompts using [message], [selection], [documentation]
AI Rules for auto-labeling, summarizing, drafting on incoming messages
Supports OpenAI (GPT-5 mini, GPT-5, GPT-4o mini), Anthropic, Gemini
Bring your own API key (no per-user AI fee)
Task management with due dates, assignees, calendar view
Canned responses (shared team snippets)
Unified inbox for email, SMS, social accounts (WhatsApp, Instagram, Messenger)
Integrations with Gmail, Outlook, Slack, CRMs (HubSpot, Salesforce)
Guest access for external collaborators
Draggable dialogs and collapsible sidebar (UI updates)
Omnichannel inbox: WhatsApp, email, Booking.com, Airbnb, Instagram, Messenger, webchat
AI chatbot trained on your documents, 100+ languages, smart handoff to staff
PMS-triggered guest journey automation (pre-arrival, in-stay upsell, post-checkout review)
WhatsApp Business API campaigns with rich media, CTAs, and broadcast lists
Visual webchat widget with custom branding and AI-powered replies
Multi-property dashboard for hotel chains
Internal notes, team collaboration, shift handover
Mobile app for on-the-go management
QR code generator for WhatsApp opt-in
Dynamic list comparators for advanced guest segmentation
Automated booking confirmations and upsells
AI email co-pilot and review responder
Revenue uplift calculator: 3% booking lift, 12% upsell lift
GDPR compliant with EU hosting
