Features
AI-powered auto-replies to common queries
Knowledge base integration and learning
Human handoff for complex issues
Multi-channel support (chat, email, tickets)
Customizable response templates
Sentiment analysis and escalation triggers
Detailed analytics dashboard (resolution rate, CSAT)
Team collaboration with internal notes
No-code visual workflow builder
Omnichannel deployment (web, phone, mobile)
Low-latency voice (500ms)
High throughput (300k messages/min)
Integrated prototyping and NLU modeling
Entry conditions for playbooks/workflows
Required variables for workflows
Organization-level usage breakdown
Voiceflow Core optimized model (May 2026)
Transcript filtering by workflow and tool
