Features
Proprietary NLU & intent disambiguation
Generative AI with custom LLM option
Self-learning from conversations
Multilingual agents (100+ languages)
Omnichannel messaging (WhatsApp, Viber, etc.)
Live chat with smart escalation & tagging
Pre-built templates for industry use cases
Custom AI Analytics with retention up to 180 days
Analytics API export (Power BI, etc.)
Private deployment & data isolation (Enterprise)
Custom Channel API & Open API
Advanced branding & AI profile customization
Disable data logging (privacy control)
No-code agent builder (Invent) with natural language description
Drag-and-drop multi-agent workflow canvas (Workforce)
Built-in agent evaluation and quality scoring (Evals)
Human-in-the-loop oversight with approval gates
Real-time monitoring dashboard with Timeline view
Role-based access controls (RBAC) and audit logs
PII masking and data residency controls
LLM-agnostic: supports Claude Sonnet, GPT-5.5, Claude Opus 4.7, Gemini 3.5 Flash
Gemini 3.5 Flash with 1M-token context and 64K-token output
100+ pre-built integrations including HubSpot, Gmail, Salesforce, Confluence, Notion
Agent escalation when confidence is low
Scheduling and triggers for automated execution
Confluence Knowledge Sync for auto-updating knowledge bases
MCP access for Member role
Version control and rollback for agents and tools
