Features
Proprietary NLU & intent disambiguation
Generative AI with custom LLM option
Self-learning from conversations
Multilingual agents (100+ languages)
Omnichannel messaging (WhatsApp, Viber, etc.)
Live chat with smart escalation & tagging
Pre-built templates for industry use cases
Custom AI Analytics with retention up to 180 days
Analytics API export (Power BI, etc.)
Private deployment & data isolation (Enterprise)
Custom Channel API & Open API
Advanced branding & AI profile customization
Disable data logging (privacy control)
No-code visual workflow builder
Omnichannel deployment (web, phone, mobile)
Low-latency voice (500ms)
High throughput (300k messages/min)
Integrated prototyping and NLU modeling
Entry conditions for playbooks/workflows
Required variables for workflows
Organization-level usage breakdown
Voiceflow Core optimized model (May 2026)
Transcript filtering by workflow and tool
