Features
Proprietary NLU & intent disambiguation
Generative AI with custom LLM option
Self-learning from conversations
Multilingual agents (100+ languages)
Omnichannel messaging (WhatsApp, Viber, etc.)
Live chat with smart escalation & tagging
Pre-built templates for industry use cases
Custom AI Analytics with retention up to 180 days
Analytics API export (Power BI, etc.)
Private deployment & data isolation (Enterprise)
Custom Channel API & Open API
Advanced branding & AI profile customization
Disable data logging (privacy control)
Train on PDFs, URLs, help desk integrations, audio & video
Automatic escalation to live agents or helpdesk
Human correction feedback for continuous learning
Multi-provider support (OpenAI, Claude, Gemini, Llama, Deepseek, Perplexity)
Voice and phone AI agents on Turbo plan
Built-in analytics with resolution tracking and coverage gap analysis
GDPR compliant and SOC 2 certified (Enterprise)
5-minute setup, embeddable chat widget
Multi-step workflow automation with conditional branching
Workspace private AI enterprise search
Autonomous resolution rate up to 92% on heavy knowledge bases
Confidence scoring and out-of-scope detection
Multilingual chat responses with custom persona, avatar, tone
Lead capture, qualification, and CRM sync
Integrations with Zendesk, Freshdesk, HubSpot, Salesforce, Slack, Zapier, WhatsApp
