Features
Proactive deal risk alerts via Slack/Teams
Cross-sell opportunity detection in conversations
Sentiment analysis on customer messages
Automated CRM logging from chat
Custom GTM playbook automation
Slack native bot integration
Microsoft Teams native bot integration
Intent-based conversation monitoring
Real-time revenue signal scoring
Team feedback loops for model improvement
Integration with CRM and support tools
Admin analytics dashboard
Role-based access control
Autonomous alerting without manual triggers
Weekly revenue signal reports
Omnichannel inbox across Slack, Teams, WhatsApp, Telegram, Discord, email, chat, phone
AI-powered intent-based routing
AI Assistants for context, drafting, translation
AI Agents for autonomous Level 1 ticket resolution
Knowledge gap detection and automated article drafting
Account Intelligence with churn signals, health scores, Salesforce opportunity creation
Native phone support (calls as account context, $35/seat/mo)
WhatsApp group messaging via official API
Telegram broadcasts with document support
PDF embedding in Knowledge Base articles
CSAT surveys and ticket forms
SLAs and support hours configuration
Broadcasts for proactive customer communication
Custom and default analytics dashboards
Runbooks for automated support workflows
